Alternative resolution of consumer disputes
In the event of a consumer dispute, the consumer may turn to one of the alternative dispute resolution bodies below, under Law no. 144/2015 of 8 September.
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
General competence, covering all of Portugal.
Website (opens in a new window)Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Territorial competence: district of Faro (Algarve). See the body's website for the list of municipalities covered.
Website (opens in a new window)Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Territorial competence: Coimbra region. See the body's website for the list of municipalities covered.
Website (opens in a new window)Centro de Arbitragem de Conflitos de Consumo de Lisboa
Territorial competence: Lisbon Metropolitan Area. See the body's website for the list of municipalities covered.
Website (opens in a new window)Centro de Informação de Consumo e Arbitragem do Porto
Territorial competence: Porto Metropolitan Area. See the body's website for the list of municipalities covered.
Website (opens in a new window)Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
Territorial competence: Vale do Ave region. See the body's website for the list of municipalities covered.
Website (opens in a new window)CIAB – Centro de Informação, Mediação e Arbitragem de Consumo
Territorial competence: Braga region. See the body's website for the list of municipalities covered.
Website (opens in a new window)Centro de Arbitragem de Conflitos de Consumo da Madeira
Territorial competence: Autonomous Region of Madeira. See the body's website for the list of municipalities covered.
Website (opens in a new window)
More information about these bodies on the Portuguese Consumer Portal: www.consumidor.gov.pt